Opis
ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements. The ITIL 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
Accredited ITIL 4 Foundation training is provided by Syzygal, accredited by PeopleCert International Ltd. Examination Institute. ITIL 4®: Foundation is a (registered) Trade Mark of AXELOS Limited. All rights reserved.
Poželjno predznanje
There are no prerequisites for this course.
Plan obuke
Lesson 1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
Lesson 2: The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
Lesson 3: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Lesson 4: The ITIL Service Value System
- Governance
- The Service Value Chain
- Continual Improvement
Lesson 5: Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Lesson 6: Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
