ITIL 4 Foundation (PM2188)
1564.8 KM

Starting October 13, 2022

Opis

ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements. The ITIL 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

Accredited ITIL 4 Foundation training is provided by Syzygal, accredited by PeopleCert International Ltd. Examination Institute.                                              ITIL 4®: Foundation is a (registered) Trade Mark of AXELOS Limited. All rights reserved.

Termini

13.10.2022 1564.8 KM

Poželjno predznanje

There are no prerequisites for this course.

Plan obuke

Lesson 1: ITIL 4 Overview

  •  Introduction to ITIL
  •  Key Concepts of ITIL

Lesson 2: The ITIL Framework

  •  The Four Dimensions of Service Management
  • The ITIL Service Value System

Lesson 3: The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

Lesson 4: The ITIL Service Value System

  • Governance
  • The Service Value Chain
  • Continual Improvement

Lesson 5: Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

Lesson 6: Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
logo footer

Calculus Training Center osnovala je u Banjaluci 2016. godine kompanija Prointer ITSS.
Calculus Training Center se inicijalno afirmisao za obuke i programe koji se odnose na Window Server sertifikaciju, namijenjenu osobama koje se bave projektovanjem, implementacijom, konfiguracijom i upravljanjem računarskim sistemima i Windows server infrastrukturom. S obzirom da se edukativni programi konstantno razvijaju, tako su i ciljevi Centra usmjereni na razvoj i unaprijeđenje. U skladu s tim, unaprijeđujemo i program Centra.